Help Center / 幫助中心
常見問題
概括
- 你們有實體店嗎？
- 你們主要出售哪一類型的產品？
- 你們售賣哪些品牌的產品？
- 為什麼你們樂濤網店上的產品價格比其他市面上的商店便宜？
- 為什麼你們有些產品儲存於美國和加拿大的倉庫？ 你們會否收取額外的運費？
- 我如何知道我想買的貨品是否有貨？
訂購
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- 你們提供免費送貨服務嗎？
- 我能否到你們辦公室領取貨品？
- 你們是否用本地速遞的方式送貨？
- 你們會否送貨到香港的住宅地址？
- 我可以指定我常用的快遞公司送貨到我香港的地址嗎？
- 你們能否送貨到香港的偏遠地區？
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Frequently Asked Questions
General
- Do you have a Store ?
- What do you sell online ?
- What brand names do you carry ?
- Why are some of the products at LOTUSmart.com much cheaper than those that I see in the stores in Hong Kong ?
- Why are some of the products located in USA / Canada warehouse? Will there be additional shipping cost for these products ?
- How do I know if stock is available for a particular item?
Ordering
- How do I buy from your online store - LOTUSmart.com ?
- How do I place an order online at LOTUSmart ?
- Can I come to buy the goods at your Tsimshatsui office?
- How do I pay you ?
- How do I pay with Apple Pay at LOTUSmart ?
- What is your Bank account number that I need to transfer the payment to ?
Shipping
- Do you provide Free Shipping ?
- Can I come to pick up the ordered goods at your Office ?
- Can you ship the goods to me by local courier in Hong Kong?
- Can you ship the goods to residential addresses in Hong Kong?
- Can I choose which courier company to use for my delivery in Hong Kong ?
- Can you ship to remote areas of Hong Kong SAR, like Lamma Island ?